SMS Policy

Effective Date: June 2025

Note: This SMS Policy applies solely to text message communications and does not override Pioneer Homecare, Inc.’s full Privacy Policy.

At Pioneer Homecare, Inc., we are committed to protecting your privacy and respecting your communication preferences. This policy outlines how we collect, use, and manage your phone number when you opt in to receive SMS (text message) communications from us.

Your mobile phone number is used exclusively to send relevant service-related messages, such as appointment reminders, follow-ups, or other updates requested through Pioneer Homecare, Inc.

We do not share or sell mobile numbers or SMS opt-in data with any third parties or affiliates for marketing or promotional purposes. This includes any consent-related information.

SMS opt-in is collected verbally from individuals who wish to communicate with us via text instead of email or forms. You may provide consent:

• In person at our office, or
• Over the phone with a Pioneer Homecare, Inc. representative.

Once you request SMS communication, our staff will confirm your mobile number and verify your consent.

• Message and data rates may apply depending on your mobile carrier.
• Message frequency may vary depending on your needs and interactions.
• You can reply HELP at any time for assistance.
• Your phone number will not be shared with third parties for marketing or promotional purposes.

To stop receiving text messages, you may reply STOP or UNSUBSCRIBE at any time.
If you need help, reply with HELP, or contact our assigned Pioneer Homecare representative directly.

Once you opt out, you will no longer receive SMS communications unless you choose to re-subscribe.

Your phone number and consent data are kept private and used only for the purposes outlined in this policy. We do not share this information with outside parties for advertising or promotional use.

This SMS Policy may be updated from time to time. Any significant changes will be communicated via our website or other appropriate channels.

If you have any questions or need further information, feel free to contact us:

Phone (Orange County): 949-710-3256

Phone (Los Angeles County): 818-383-4511

Email: info@pioneerhomecare.com