Effective Date: June 2025
Last Updated: June 2025
Pioneer Homecare, Inc. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with us through our website, services, and communication platforms.
By accessing our website or using our services, you agree to the practices described in this policy.
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Information We Collect
We collect several types of information from and about users of our website and services, including:
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Personal Identifiable Information (PII)
- Full name, address, email, phone number
- Employment and health-related details (if submitted as part of services)
- Any additional information you voluntarily provide
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Technical & Usage Data
- IP address, browser type, device information
- Referring/exit pages, time stamps, and page interaction data
- Cookies and similar tracking technologies
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Communication Data
- Messages or inquiries submitted via our website forms, email, phone, SMS, or other channels
- Internal notes related to client service interactions
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Service & Transactional Data
- Service preferences, care-related details, billing and transaction records
- Information collected during staff onboarding, scheduling, or client intake
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How We Use Your Information
We use your data in a responsible and transparent way, including:
- To Provide Services: Fulfill your service requests and deliver personalized care.
- To Communicate: Respond to inquiries, provide updates, send reminders or confirmations.
- To Improve Our Website & Services: Analyze usage to enhance user experience and operational efficiency.
- To Ensure Security & Legal Compliance: Prevent fraud, resolve disputes, and comply with legal obligations.
- To Send Marketing and Promotional Materials: If you’ve opted in, we may send you occasional promotional content. You can unsubscribe at any time.
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Lawful Basis for Processing
We process your data under the following legal bases:
- Your consent
- The performance of a contract
- Our legitimate interests in improving services
- Compliance with legal obligations
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How We Share Your Information
We do not sell, trade, or rent your personal data. We may share your information in the following limited circumstances:
- With Trusted Service Providers: IT support, hosting, scheduling systems, payment processors — all under confidentiality agreements.
- Legal Disclosures: When required by law or court order.
- Business Transfers: In the event of a company sale, merger, or acquisition.
- With Your Consent: We may share data if you explicitly authorize it.
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Mobile Messaging (SMS)
We maintain a separate SMS/Mobile Messaging Policy detailing how your phone number is used for schedule updates, confirmations, and in-house staff communication.
We never share mobile numbers externally and provide opt-out instructions clearly in each message.
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Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Track page visits and improve performance
- Remember your preferences
You can control cookie settings via your browser. Disabling cookies may affect how our website functions for you.
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Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by applicable law. This includes:
- Up to 6 years for financial and transactional data (for tax and legal compliance)
- Longer in cases of ongoing service, legal disputes, or where required for healthcare documentation
Where appropriate, we anonymize data to retain for research or analysis.
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Data Security
We take your privacy seriously. Safeguards include:
- Data encryption (where applicable)
- Restricted access for authorized personnel only
- Firewall and antivirus protections
- Regular security training for staff
Despite our efforts, no method of data transmission or storage is 100% secure. We encourage you to notify us immediately of any suspected unauthorized use of your information.
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International Data Transfers
We do not knowingly transfer your personal data internationally. If data is stored or processed by third-party service providers outside the United States, we ensure it is protected under adequate safeguards, including contractual data protection clauses.
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Your Rights and Choices
Depending on your jurisdiction, you have the right to:
- Access your data
- Update or correct inaccurate information
- Delete data under certain conditions
- Object to processing for direct marketing
- Withdraw consent at any time
- Request data portability
To exercise these rights, please contact us using the details provided below.
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Children’s Privacy
Our website and services are not intended for or directed at children under 13. We do not knowingly collect personal data from children. If we discover that a child’s data has been collected, we will promptly delete it.
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Third-Party Links
Our website may include links to third-party websites and platforms. We are not responsible for the privacy practices or content on these external sites. We recommend reviewing their privacy policies before sharing your information.
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Changes to This Policy
We reserve the right to update this Privacy Policy as needed to reflect legal, regulatory, or operational changes. Updates will be posted on this page with the revised effective date. We encourage you to review this page periodically.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Pioneer Homecare, Inc.
📍 Orange County Office
23441 S Pointe Dr. Suite 190
Laguna Hills, CA 92653
📞 (949) 710-3256
📍 Los Angeles County Office
8383 Wilshire Blvd. Suite 800
Beverly Hills, CA 90211
📞 (818) 383-4511